Contact i8 Casino
Get help any time, our support team is available 24/7 on live chat, WhatsApp and Telegram.
Three ways to reach the i8 desk
The fastest way to get help is 24/7 live chat inside the site. You can also reach us on WhatsApp and Telegram for deposits, withdrawals, bonuses and account questions, messages are usually answered within a couple of minutes, day or night.
Bring us a stuck deposit or a locked login
Deposits & withdrawals
A payment still in flight can be traced for you, and support will walk you through topping up or cashing out on DuitNow, Touch 'n Go, FPX or a direct bank transfer.
Bonuses & rewards
How game weighting applies the wagering (turnover) requirement to a bonus, with slots counting in full and live tables at a tenth, plus the welcome bonus, the daily rebate and referral commission.
Account & verification
An OTP that never arrived, a password you need reset, bank details to update, or registration itself, all verified against the account before your first stake.
Responsible gaming
If you are a player and you would rather cap the session before the first hand, you can ask for a deposit or time limit, a cooling-off period, or self-exclusion, and support puts it on the account right away.
Cash in, cash out, in local ringgit
Funds go through in seconds using DuitNow, Touch 'n Go eWallet, Boost, GrabPay, FPX online banking or a direct transfer from Maybank, CIMB, Public Bank and other local banks, and the methods and clearing times are set out on the i8 deposit page. The minimum is RM30.
Most payouts are approved within 3 to 10 minutes, straight back to your bank or e-wallet, with a minimum of RM50 and the checks explained on the i8 withdrawal page. If one is taking longer than expected, message us on live chat with your username and the transaction reference and we'll trace it straight away.
Deposit channels that clear in seconds
Reaching a human, and what to expect
What are your support hours?
Support is available 24 hours a day, 7 days a week, on live chat, WhatsApp and Telegram, including public holidays.
How fast will I get a reply?
Live chat is usually answered within a couple of minutes, day or night. WhatsApp and Telegram replies come just as quickly during busy hours.
What languages is support in?
Our team helps in Malay, English and Chinese, so you can get support in whichever language you're most comfortable with.
How long do withdrawals take?
Most withdrawals are paid within 3 to 10 minutes once approved, straight to your bank account or e-wallet. The minimum withdrawal is RM50.