Responsible Gaming
Gambling is meant to be entertainment, nothing more. Keeping control of it comes down to a few settings and a few habits, and there is free help to call if it stops being a game.
Keep i8 a pastime, not a plan
i8 Casino is for adults only: you must be at least 18 years old to hold an account or place a stake. Gambling here is paid entertainment and nothing more, not an income and not a route back to money you have already lost. A 96% RTP still leaves the house a margin over a long run, so play only with money you can afford to lose, decide that figure before you deposit, and leave a losing session where it ended instead of chasing it.
Set yourself limits before you play, a deposit limit, a time limit and a loss limit, and stick to them. A cap chosen on the i8 deposit screen before a first payment is the most effective of them, because it is the only one decided while nothing is yet at stake. Take regular breaks, don't play when upset or under the influence of alcohol, and keep gambling as just one part of a balanced life.
Set a ceiling before you play
Deposit limits
A daily, weekly or monthly deposit cap is yours to name. Our support team sets it, or lowers one you already have, and it takes effect straight away.
Session clocks and nudges
Fix the length of a sitting before the first spin rather than during it, and get up from the screen at intervals. Gambling then stays one small part of a day rather than the shape of it.
Loss limits
Decide the most you're willing to lose over a period, and never top up beyond it to chase back a loss.
Step away for a while
Pick a cooling-off period of a few days, or stretch it to several weeks. The account is paused for the whole of it, so no deposit will go in and no table or reel will open until it runs out.
Self-exclusion
Six months is the shortest self-exclusion we set, and you can ask for longer than that. For the whole of the period you choose, the account stays closed to play.
Read your own statement
Your account keeps a running record of deposits, bets and time played, open to you at any hour, so the picture of your own activity is never guesswork.
When a session stops being fun
Signs of a problem include spending more than you planned, borrowing money to gamble, chasing losses, hiding your play from family, or feeling anxious when you're not playing. If any of these sound familiar, it's time to take a break.
A deposit limit, a cooling-off period or full self-exclusion on your account is one message to our support team away, and you never have to explain yourself first. Help in Malaysia that is free, confidential and nothing to do with us is there as well: Befrienders KL answers on 03-7627 2929, and Talian Kasih on 15999.
Keeping under-18s off the account
You must be 18 or older to open an account or play at i8 Casino, and we may ask you to verify your age at any time. If you share a device with children, keep your login details private, sign out when you finish, and consider filtering software such as Net Nanny or Qustodio to block gambling sites on shared or family devices.
Common questions
What is the minimum age to play?
No one under 18 may register or play at i8 Casino. Proof of age can be asked for at any point, whether at sign-up or before a payout, and an account traced to someone below that age is closed.
How do I set a deposit or time limit?
A deposit, loss or time limit goes onto the account the moment you ask for it on live chat, WhatsApp or Telegram, and you can bring it lower later whenever you want. Our support team never asks why.
How does self-exclusion work?
You name the length, from a short cooling-off break at one end to six months or longer at the other, and we close the account to play for exactly that. While it runs, a deposit will not go through and a bet cannot be placed on any slot, table or match.
Where can I get help in Malaysia?
Two numbers are worth keeping: the Befrienders KL on 03-7627 2929, answered 24 hours a day, and Talian Kasih on 15999. Neither charges you and neither keeps a record you have to explain. Our support team can set a limit or begin a self-exclusion for you at the same time.